Privacy Policy

Privacy Policy

The terms ”We" / "Us" / "Our" / "Company" / "QuickStay Smart” refer to QuickStay Private Limited, and the terms "You" / "Your" / "User" / "Yourself” refer to the users of QuickStay Smart's services, including property owners, operators, and their authorized personnel.

This Privacy Policy is an electronic record under the Information Technology Act, 2000, and the applicable rules thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding agreement between you and QuickStay Private Limited. By accessing or using our mobile application, web platform, or related services ("Platform"), you agree to the terms herein. If you do not agree, please do not use QuickStay Smart.

By providing your personal information or using QuickStay Smart's services, you consent to the collection, storage, processing, and sharing of your information in accordance with this Privacy Policy.

1. Information We Collect

To provide you access to our property management services, we collect and store the following information during account creation and usage:

Mandatory Information:

  • Full name
  • Phone number
  • Email address
  • Business or property details (including property documents)

Optional Information:

  • Profile photograph
  • Location (GPS or manually entered)
  • Communication preferences
  • Usage and interaction data within the app

Tenant Data:

As a property owner/manager, you may upload and manage tenant information. This includes tenant name, contact details, identification documents, rental agreements, and payment records. You are responsible for ensuring that your collection and use of tenant data complies with applicable laws, including obtaining necessary consent from tenants.

2. How We Use Your Information

We use the information to:

  • Authenticate your account and provide secure access to the platform.
  • Facilitate property management features, including rent collection, complaint management, inventory tracking, and communications.
  • Improve service functionality and provide tailored user experiences.
  • Send notifications related to billing, service updates, offers (post consent), and important alerts.
  • Comply with legal obligations and prevent misuse or fraud.

3. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience, store session information, and track usage patterns. You can manage cookie preferences through your browser settings.

4. Information Sharing and Disclosure

We do not sell your personal data. Information may be shared in the following circumstances:

  • With Tenants: Tenant data managed via QuickStay Smart may be shared with respective property owners or operators using the platform.
  • Legal Compliance: When required by law, regulation, or legal process, we may disclose information to government or judicial authorities.
  • Service Providers: We may engage third-party service providers to process information on our behalf (e.g., for hosting or analytics), subject to strict confidentiality obligations.

5. Data Security

We implement robust technical and organizational safeguards to protect your data against unauthorized access, alteration, or destruction. These include:

  • Encryption of sensitive data
  • Secure servers with firewall protection
  • Access controls with authentication protocols

Despite these measures, no system is immune to breaches. We cannot guarantee absolute security, but we strive for the highest standards of data protection.

6. Data Retention

We retain user information as long as necessary for service delivery, legal compliance, and dispute resolution. Upon account termination, data may be archived for a legally permissible period unless deletion is requested.

7. Data Deletion Request

You can request deletion of your personal data through the QuickStay Smart app or by contacting us at support@quickstayrooms.com. Data may be retained as required by law or for legitimate business purposes.

8. Links to External Sites

QuickStay Smart may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies independently.

9. Changes to Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be notified via app notification or email. Continued use of the platform constitutes acceptance of the revised terms.

10. Grievance Redressal

For any concerns regarding privacy, data usage, or this policy, please contact:

QuickStay Private Limited
Email: support@quickstayrooms.com